down jacket

Use the size chart to find the best fit. For a more accurate fit, enter your measurements (chest, waist, sleeves, etc.) in the "Order Size Instructions" tab in your cart before checkout. Providing your measurements will help us determine what fits you best. If you have any questions, please contact us at info@novao.au

Shipping is free for all orders, for every country. Your order will be processed within 2-3 business days and then shipped. Once your order ships, you will receive an email with the tracking number. You can track your order on our website.

30 day refund and return period:

You have 30 days from the day you received the product to request a refund or exchange. After this 30 day period, unfortunately we can no longer offer refunds or exchanges. The money will be returned in the same way the customer paid. To start a return or exchange contact us at info@novao.au

Refund and return eligibility:

To be eligible for a refund or exchange, the item must be unused, in the condition it was received. An item not in original condition, damaged or missing parts not due to our error cannot be refunded.

Stress free shopping at Novao. We accept Visa, Mastercard, Maestro, American Express, UnionPay, Shop Pay, Apple Pay and Google Pay. All transactions are protected and your data is safe.