Refund and return policy

30 day refund and return period:

You have 30 days from the day you received the product to request a refund or exchange. After this 30 day period, unfortunately we can no longer offer refunds or exchanges. The money will be returned in the same way the customer paid. To start a return or exchange contact us at info@novao.au

Refund and return eligibility:

To be eligible for a refund or exchange, the item must be unused, in the condition it was received. An item not in original condition, damaged or missing parts not due to our error cannot be refunded.