Privacy policy
Statement of Privacy
When you visit, use, or make a purchase from navao.au (referred to as "the Site") or communicate with us in any other way, Novao (referred to as "the Site", "we", "us", or "our") collects, uses, and discloses your personal information (collectively, the "Services"). "You" and "your" refer to you as the user of the Services for the purposes of this Privacy Policy, regardless of whether you are a client, a website visitor, or another person whose information we have gathered in accordance with this Privacy Policy.
Kindly carefully read this privacy statement. You consent to the collection, use, and dissemination of your information as specified in this Privacy Policy by using and accessing any of the Services. Please do not use or access any of the Services if you disagree with this Privacy Policy.
Modifications to This Privacy Statement
This Privacy Policy may be updated from time to time for operational, legal, or regulatory purposes, as well as to reflect changes to our practices. We will amend the "Last updated" date, display the updated Privacy Policy on the Site, and take any other actions mandated by the relevant laws.
How We Gather and Utilize Your Personal Data
In order to deliver the Services, we gather and have gathered personal data about you from a number of sources within the last 12 months, as detailed below. Depending on how you engage with us, different information is gathered and used by us.
Apart from the particular purposes mentioned below, we might utilize the data we gather about you to get in touch with you, deliver the services, meet legal requirements, enforce terms of service, and safeguard or defend the services, our rights, and the rights of other users or third parties.
Which Personal Data We Gather
The kinds of personal data we collect about you are determined by your interactions with our site and services. Any information that can be used to identify, relate to, characterize, or be connected to you is what we mean when we refer to "personal information". The categories and particular forms of personal data that we gather are covered in the sections that follow.
Information Directly Obtained from You
Your direct submission of information to us via our services may consist of:
- Your name, address, phone number, and email address are your basic contact details.
- Details about your order, such as your phone number, email address, billing address, shipping address, and confirmation of payment.
- Account details, such as your password, security questions, and username.
- Details about your purchases, such as the things you browse, add to your basket, or add to your wishlist.
- Information pertaining to customer service, such as the details you decide to submit in correspondence with us, such as messages sent over the Services.
Certain aspects of the Services could necessitate that you give us specific personal information directly. You have the option to withhold this information, but doing so might make it impossible for you to use or access these functions.
Data That We Gather Using Cookies
Additionally, we automatically gather some data ("Usage Data") regarding how you engage with the Services. We may use pixels, cookies, and other comparable technologies to accomplish this ("Cookies"). Usage Data may comprise details about your device, browser, network connection, IP address, and other information pertaining to your interactions with the Services, as well as information about how you access and use our site and account.
Data That We Acquire from Outside Sources
Lastly, third parties may give us with information about you, including vendors and service providers who might gather data on our behalf. Examples of these parties include:
- Businesses like Shopify that provide assistance for our website and services.
- Our payment processors, who gather payment data (such as bank account, credit or debit card details, billing address) to handle your payment so that we can execute our agreement with you by completing orders and giving you the goods or services you've asked for.
- Using online tracking technologies like pixels, web beacons, software development kits, third-party libraries, and cookies, we, or third parties we work with, may automatically collect certain information when you visit our site, open or click on emails we send you, or interact with our services or advertisements.
We shall use this Privacy Policy to handle any information we collect from third parties. We disclaim all liability and responsibility for the veracity of any information supplied to us by third parties, as well as for any actions or policies of such parties.
How We Utilize Personal Data
Offering Goods and Services. In order to fulfill our obligations under our contract with you, we use your personal information to provide you with the Services. This includes processing payments, completing orders, notifying you about purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, setting up shipping, assisting with returns and exchanges, and allowing you to leave reviews.
Advertising and marketing. We utilize your personal information for marketing and promotional purposes, which includes showing you product or service adverts and sending marketing, advertising, and promotional messages via email, text message, or postal mail. This can entail utilizing your personal data to better customize our services and the advertisements we display on our site and other websites.
Protection against Fraud and Security. In order to identify, look into, or take appropriate action in relation to potential fraudulent, unlawful, or harmful behavior, we use your personal information. You are in charge of protecting your account credentials if you decide to use the Services and create an account. It is strongly advised that you keep your username, password, and other access information private. Should you suspect that your account has been compromised, please get in touch with us right now.
*Interacting with you:* We utilize your personal data to enhance our services and give you customer support. In order to stay in business with you, respond to your needs, and give you efficient services, this is in our legitimate interests.
Cookies
We utilize cookies on our site, just like many other websites. See for more details regarding the Cookies we employ in order to power our Shopify store. We employ cookies to perform analytics, better understand user behavior on the Services, and power and enhance our Site and Services (including remembering your actions and preferences) (in our legitimate interests to manage, operate and optimize the Services). In order to better customize the services, goods, and advertisements on our site and other websites, we might also allow service providers and third parties to use Cookies on our site.
By default, the majority of browsers allow cookies; however, you have the ability to use your browser's settings to reject or erase cookies. Please remember that disabling or blocking Cookies may have a negative effect on how you use the Services and may result in erroneous or unavailable operation of some features and general functionality. Furthermore, restricting Cookies does not totally stop us from sharing information with outside parties like our advertising partners.
How We Reveal Personal Data
Under certain conditions and in accordance with this Privacy Policy, we may divulge your personal information to third parties for lawful purposes. These situations could involve:
- With suppliers or other outside parties that do tasks for us (such as fulfillment, shipping, cloud storage, payment processing, data analytics, customer assistance, and IT management).
- To deliver services and advertise to you in conjunction with business and marketing partners, such as Shopify. The use of your information by these partners will be in compliance with their own privacy statements.
- When you ask us to mail you products, utilize social network widgets or logins, or otherwise give us permission to disclose specific information to third parties.
integrations, subject to your approval.
It is in our legal interests to operate a profitable business, whether through our affiliates or elsewhere within our corporate group.
company.
- In connection with a business transaction like a merger or bankruptcy; to uphold any applicable terms of service; to comply with any legal requirements (such as answering subpoenas, search warrants, and similar requests); and to safeguard or defend the Services, our rights, and the rights of our users or third parties.
For the objectives outlined above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information," we have revealed the following kinds of personal information and sensitive personal information (denoted by *) concerning users during the last 12 months:
Type of Personal Data
- Identifiers, such as certain order and account information and basic contact information
- Commercial data, including purchase, order, and customer service details
- Use of the Internet or comparable networks, including Usage Data
Types of Recipients
- Vendors and other outside parties that carry out services for us (including data analytics providers, fulfillment partners, payment processors, Internet service providers, and customer support partners).
- Partners in business and marketing
- Partners
Sensitive personal information is not used or disclosed by us in order to draw conclusions about you.
Over the course of the previous year, we have "sold" and "shared" (as those terms are defined by applicable law) personal information in order to participate in marketing and advertising campaigns.
Type of Personal Data
- Identifiers, such as certain order and account information and basic contact information
- Commercial data, including purchase records for goods and services as well as shopping data
- Use of the Internet or comparable networks, including Usage Data
Types of Recipients
- Partners in business and marketing
Content Created by Users
You might be able to upload user-generated material, such as product reviews, using the Services. Should you decide to post user-generated content in any open section of the Services, anybody will be able to view and access it.
We are unable to guarantee that third parties who obtain information about you will protect it or respect your privacy because we have no control over who will have access to it. We disclaim any liability for the confidentiality or security of any information you give to the public, or for the accuracy, use, or abuse of any information you obtain from third parties or transmit to them.
Links and Websites from Third Parties
Links to other websites or online platforms run by third parties may be found on our site. You should read the terms and conditions as well as the privacy and security policies of any websites you visit that are not under our control or affiliation. The security or privacy of these websites, as well as the correctness, comprehensiveness, or dependability of the information found there, are not guaranteed by us, and we bear no duty for them. There is no restriction on how we or a third party may use the information you submit in public or semi-public settings, including on social networking sites operated by third parties. It may also be accessible to other users of the Services and/or users of such third-party platforms. With the exception of what is stated on the Services, our provision of these links does not by itself indicate any endorsement of the owners or operators of such platforms or the content found on them.
Children's Information
Children are not supposed to use the Services, and we do not knowingly gather any personal data about them. You can request that the personal information of a child who has supplied it to us be erased by contacting us using the information below if you are the child's parent or guardian.
We do not genuinely know that, as those terms are defined by relevant law, we "share" or "sell" the personal information of minors as of the date this privacy policy went into effect.
Protection and Storage of Your Data
We cannot promise "perfect security," therefore please be aware that no security mechanism is flawless or impregnable. Additionally, any information you provide to us could not be safe during transit. It is advised that you do not send us sensitive or private information via insecure means.
The length of time we keep your personal information varies depending on a number of circumstances, including whether we require it to manage your account, deliver the Services, satisfy legal requirements, settle disputes, or uphold other relevant agreements and guidelines.
Your Choices and Rights
You may be entitled to some or all of the following rights about your personal information, depending on where you live. These rights, however, are not absolute, may only apply in specific situations, and we may, as allowed by law, reject your request in some situations.
The right to know and access. You might be able to get access to the personal data we have on file about you, together with information on how we use and disclose that data.
- The ability to delete. You might be able to ask us to remove any personal data we may have on file about you.
The right to make corrections. You might be able to ask us to update any inaccurate personal data we may have on file about you.
- Portability Right. Under some conditions and with certain exclusions, you may be able to request a copy of the personal data we maintain about you and that it be transferred to a third party.
- The ability to decline sales, sharing, or targeted advertising. According to current privacy regulations, you may be entitled to request that we not "sell" or "share" your personal information, or you may be able to refuse to have your personal information processed for what is referred to as "targeted advertising" purposes.
- The ability to restrict use and disclosure of sensitive personal data, as well as to opt out of it. You might be able to ask us to restrict the use and/or disclosure of sensitive personal data to what is required to carry out the Services or deliver the products that a reasonable person would expect.
- Restrictions on Processing: You may be able to request that we cease processing your personal information or limit how we use it.
- Consent Withdrawal: If we process your personal information with your consent, you may be able to revoke your consent at any time.
- Appeal: Should we refuse to handle your request, you might be able to challenge our decision. You can accomplish this by immediately responding to our refusal.
- Managing Communication Preferences: You have the option to stop receiving promotional emails from us at any time by utilizing the unsubscribe link that appears in each email that we send you. Even if you want to unsubscribe, we might still send you non-promotional emails concerning your account or past purchases.
As stated on our website, you can use any of these rights by getting in touch with us using the information below.
If you exercise any of these rights, you won't face any discrimination from us. Before giving a thorough answer to the request, we might need to get some information from you to confirm your identity, including your email address or account details. You may select an authorized agent to act on your behalf and make requests to exercise your rights in compliance with applicable laws. Prior to approving an agent's request, we could ask you to confirm your identification with us directly and ask the agent to show us that you have given them permission to act on your behalf. In line with applicable legal requirements, we will reply to your request as soon as possible.
To assist tailor the advertisements you see on websites owned by other parties, we make use of Shopify's ad services, like Shopify Audiences. to prohibit the use of your personal data for such services by Shopify merchants who make use of these ad providers.
Grievances
If you're unhappy with the way we handle your personal data,
Please use the information below to get in touch with us. Depending on where you reside, you might be able to appeal our decision if you're not happy with how we handled your complaint.
either submitting your complaint to your local data protection authority or getting in touch with us using the information provided below.
Users from abroad
We may transmit, store, and process your personal information outside of the country in which you currently reside, including the United States. Please be aware of this. Employees, partners, and outside service providers in these nations also process your personal data.
Unless the data transfer is to a nation that has been found to provide an adequate level of protection, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK, if relevant, if we transfer your personal information outside of Europe.
Make Contact If you have any questions about our privacy practices as described in this Privacy Policy, feel free to contact us by email at info@novao.au Our team is here to assist you promptly and provide any necessary help or clarification.